Terms of sale
Thank you for shopping at Novalighting. We are committed to providing a secure and transparent payment experience for all our customers. Please read our payment policy carefully to understand how we process transactions on our website.
1. Accepted Payment Methods
We accept the following payment methods:
Klarna
Mastercard
Visa
Apple Pay
American Express
2. Payment Currency
All transactions on our website are processed in Pound (GBP £).
3. Payment Authorisation
Your payment will be debited immediately after your order is confirmed, and you will receive an email confirmation with the order details.
If your payment is declined or flagged as potentially fraudulent by Shopify:
The order will not be processed
You will be notified by email
You may be asked to try again or use an alternative payment method
4. Order Verification
For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your order. This may include:
Verification of your email address
Confirmation of your delivery address
A request for proof of identity (in rare cases of suspicious activity)
We reserve the right to cancel any order that fails our verification process. In this case, a full refund will be issued.
5. Failed or Cancelled Payments
If your payment fails or is cancelled:
Your order will not be processed
You will need to return to the checkout and complete your payment again
If funds have been debited but the order has not been confirmed, please contact us immediately at the following address: contact@novalighting-design.co.uk
6. Refund and Cancellation Policy
Cancellations: If you wish to cancel your order after payment has been processed, please contact us at contact@novalighting-design.co.uk within 12 hours of placing the order. Refunds will be issued via the original payment method.
Refunds: Please see our returns and refunds policy at https://novalighting-design.co.uk/policies/refund-policy for eligibility criteria, processing times and procedures. Refunds may take up to 14 days to appear in your account, depending on your bank’s processing times.
7. Fraud Prevention
In order to protect our customers and prevent fraudulent activity, Novalighting reserves the right to carry out payment checks. We may ask you for additional information or confirmation for certain transactions deemed to be high-risk.
8. Contact Us
We respond to all enquiries within 24 hours.
Trade name: Novalighting
Legal form: Sole trader
Telephone number: +33 7 69 28 47 39
Email: contact@novalighting-design.co.uk
Registered address: 60 rue François 1er, 75008 Paris
SIREN: 921 991 295
SIRET: 921 991 295 000 38
NAF or APE code: 4791A
Legal form: Sole trader
Business sector: Online sale of various products
Customer service hours: Monday to Friday, 8.00 am to 6.00 pm; closed on Saturdays, Sundays and public holidays